Customer Equipment |
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Customer Equipment
Go to: Customer Main Form and select Customer Equipment
Customer equipment refers to the items or assets linked to a customer within the Smart-It+ (SI) system. This includes vehicles, machinery, or any other equipment that the customer owns and may need servicing, warranties, tracking and maintenance.
Hover the mouse over the different fields on the form. If the cursor changes to a hand (
) , click to get more information.

Customer Equipment
Three Methods To Add a New Equipment Item |
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Add Item or New Item |
1. Add Item: Adding and Linking Equipment to the Customer•Click Add Item to create a new equipment item. •The word "New" will appear in the description field—replace it with a meaningful name (e.g., Hilux 2.5). •Assign an Item Code, such as the vehicle’s registration number. •Enter the description. The word new will be replaced by the description. •Complete other details like Make, Model, etc. •Click Save
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New Item For Stock Item |
2. Add An Existing Stock Item as a Service Item.•Use this option to add an existing stock item as a equipment item. •Select the stock item and click New Item for Stock Item. •The Custom Fields from the Main Inventory form (Custom Fields Tab) will be included. •You can modify fields like Make, Model, Registration No., and Engine No. to match the inventory details. |
New Item Based On Template |
3. New Item Based On Template.Use this method to create a new item using a predefined template. 1. Click the Green Plus Button ( 2. Name the template and fill in the relevant fields. 3. Select the template and click New Item Based on Template to add the item.
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Customer Equipment or Vehicle Fields |
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Make |
Brand or manufacturer of the equipment. Example: The make of a Yaris is Toyota.
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Model |
Model or version of the equipment.
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Registration Number |
Registration number or license number of the vehicle or equipment. Where to input: Enter this in the Customer Main Form > Customer Equipment tab > Registration Number.
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Engine number |
Engine number of the vehicle or machine.
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Series Number |
Manufacturer’s series or batch number.
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VIN Number |
Vehicle Identification Number (VIN) — unique ID assigned by the manufacturer to a vehicle..
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Weight |
Weight of the equipment (optional, where relevant).
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Service |
Used for scheduling and reporting. Allows you to track equipment requiring service within a specific date range. Example: Fire extinguishers needing service in March.
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Internal Job Account |
Overrides the default Internal Job Account defined in the GL Account Options. See Internal Job Cards for more details.
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Last Service Date |
The date the equipment was last serviced.
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Last Service Reading |
Last recorded reading (e.g., vehicle odometer, photocopier counter).
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Next Service Date |
When the next service is due.
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Next Service Reading |
The next service reading (e.g., next odometer threshold).
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Fixed Charge |
A fixed service or maintenance fee, if applicable.
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Date Bought |
Date on which the item was purchased.
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Date End |
Contract end date (if applicable).
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Customization Options
•Rename labels: Click the Edit Label button
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•Use this to change field names to suit your industry (e.g., “Engine No.” → “Serial No.”).
•Add equipment directly to a Job Card:
•Use the Job Card Equipment Tab.
•Set mandatory fields:
• Go to Workshop Options > Required form.
Viewing Customer Equipment
You can view a list of all equipment linked to customers from:
•Workshop > Service Item Lookup
•Customer > Extra > Service Item Lookup
