Customer Equipment |
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Customer Equipment
Go to: Customer Main Form and select Customer Equipment tab.
The Customer Equipment Tab tracks, updates, and audits physical client assets (such as motor vehicles, commercial machinery, specialized tools, or electronic devices). This repository forms the database foundation for tracking mechanical service intervals, logging serial numbers or VIN hashes, managing warranties, and initiating job card processing routines.
Hover the mouse over the different fields on the form. If the cursor changes to a hand (
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Customer Equipment
Three Methods To Add Equipment Item |
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Add Item |
Method 1. Add Item: Adding and Linking Equipment to the CustomerUse this option to create a brand-new equipment record linked to the customer. 1. Click Add Item to create a new equipment item. 2. The word "New" will appear in the description field—replace it with a meaningful name (e.g., Hilux 2.5). 3. Enter an Item Code, such as the vehicle’s registration number. 4. Enter the description. The word new will be replaced by the description. 5. Complete other details like Make, Model, etc. 6. Click Save
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New Item For Stock Item |
Method 2. Add An Existing Stock Item as a Service Item.Use this option to convert an existing stock item into customer equipment.This is useful when:•The item already exists in inventory •You want to track servicing or maintenance •The equipment was sold from stock 1. Select the stock item.2. Click New Item for Stock Item.3. The Custom Fields from the Main Inventory form (Custom Fields Tab) will be included.4. You can modify fields like Make, Model, Registration No., and Engine No. to match the inventory details.5. Save the equipment item |
New Item Based On Template |
Method 3. New Item Based On Template.Use templates to quickly create standardised equipment items. 1. Click the Green Plus Button ( 2. Name the template and fill in the relevant fields. 3. Select the template and click New Item Based on Template to add the item.
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Customer Equipment or Vehicle Fields |
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Make |
Brand or manufacturer of the equipment. Example: The make of a Yaris is Toyota.
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Model |
Model or version of the equipment.
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Registration Number |
Registration number or license number of the vehicle or equipment. Where to input: Enter this in the Customer Main Form > Customer Equipment tab > Registration Number.
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Engine number |
Engine number of the vehicle or machine.
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Series Number |
Manufacturer’s series or batch number.
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VIN Number |
Vehicle Identification Number (VIN) — unique ID assigned by the manufacturer to a vehicle..
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Weight |
Weight of the equipment (optional, where relevant).
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Service |
Used for scheduling and service reporting. This field allows you to identify equipment requiring service within a specified date range. Example: Fire extinguishers needing service in March.
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Internal Job Account |
Overrides the default Internal Job Account defined in the GL Account Options. This is used when creating internal job cards for the equipment. Related Section: Internal Job Cards
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Last Service Date |
The date on which the equipment was last serviced.
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Last Service Reading |
The last recorded reading for the equipment. Examples: •Vehicle odometer •Photocopier counter •Machine hour meter
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Next Service Date |
The next scheduled service date.
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Next Service Reading |
The reading at which the next service is due.
Examples: •150,000 km •25,000 copies •1,200 operating hours
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Fixed Charge |
A fixed service or maintenance fee, if applicable.
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Date Bought |
The date the customer purchased the equipment.
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Date End |
The contract, warranty, or service agreement end date (if applicable).
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Customization Options
•Rename Field Labels: Click the Edit Label button
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•Use this to change field names to suit your industry (e.g., “Engine No.” → “Serial No.”).
•Add equipment directly to a Job Card:
•Use the Job Card Equipment Tab.
•Set mandatory fields:
• Go to Workshop Options > Required form.
Viewing Customer Equipment
You can view all customer-linked equipment from:
Workshop Module
Workshop > Service Item Lookup
Customer Module
Customer > Extra > Service Item Lookup
These lookup screens allow you to:
•Search equipment
•View service history
•Track warranties
•View upcoming services
•Open linked customer accounts
Workshop Rule Configurations
Mandatory Capture Constraints: To force your workspace staff to input a valid Registration, Serial, or Mileage value before a client item can be validated or checking out, navigate to Workshop Options > Required to define your required fields.
