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Customer: Conversation Lookup |
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Go to Customer > Conversations
Hover the mouse over the different menu options. If the cursor changes to a hand (), then click to go to the subject.
Customer Conversation Lookup
All conversations are listed here. You can filter and sort your conversations.
Hover the mouse over the different fields on the form. If the cursor changes to a hand () , click to get more information.
To add a conversation, go to the Customer Main Form or use the Quick Add Conversation button
https://bit.ly/SIConversationLookup
Keywords: Conversation Lookup,SMS - List