Customer Enquiries - Amount Type |
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Customer Allocations - Amount Type
Go to Customer > Enquiries or Customer > Lookup, right-click on the customer and select Open Enquiries.
Customer Allocations |
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Allocation Amount |
Allocation Amount•Enter the amount you want to allocate in the Allocation column. •Tip: Double-click to insert the amount automatically or right-click for options.
Unmatched Allocations:•If a payment or credit note is not matched to an invoice, it becomes an unmatched allocation. •Unmatched allocations remain on the customer’s statement until they are assigned to invoices.
Allocating Payments:•Payments can be linked to multiple invoices (customers often pay for several invoices at once). •To auto allocate payments, select the Auto Allocate checkbox in the Customer Form. |
A. Note |
Allocation Notes•Use this column to link a specific payment to multiple invoices (debits) by entering a unique number (e.g., the Audit No.) in the Allocation Note field. •You can filter by this unique number to view only the payment and its associated invoices. •Also, use this field to add notes about payments, credits, or other details.
Viewing Accounts Needing Allocation:To see a list of accounts that require allocation:
1.Go to Customer>Statements Allocations 2.Click Show Customers That Must Be Allocated |
What happens if no Customer (Debtor) allocations are done
•Open Item Statements will be incorrect – The system won't correctly reflect outstanding amounts.
•Aging on the account may be inaccurate – For example:
•If an April invoice is paid in May, but no allocation is done, the aging will show:
•April: Outstanding invoice amount
•May: A credit for the payment
•This misrepresentation can affect financial reporting.
Auto Allocations
•Can help resolve this issue by automatically applying payments to the oldest invoices.
•Limitation: Auto allocations may not always be 100% accurate, especially when credit notes are involved.
Colour Codes In The Customer Allocation Column
In the Customer Enquiries and related forms, the Allocation column uses color indicators to show the payment allocation status of each transaction:
•Green – Fully Allocated
The full amount of the invoice has been allocated.
•Red – Not Allocated
No amount has been allocated against this transaction.
•Yellow – Partially Allocated
Only part of the invoice has been allocated.
