Conversations |
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Customer Main Menu
You can add a conversation directly from the Customer Conversations tab or by using the Quick Add Conversation option. To do this, either use the Customer Lookup's right-click menu or go to Customer > Quick Add Conversation button.
Aim: To document your discussions and follow-ups, including whom you spoke with, and compile a daily report on who you should follow up with. Additionally, gather statistics on follow-ups per employee.
This form also handles the sales pipeline. Aim of the sales pipeline: To get an overview of the sales pipeline navigate to Customer > Extra > Sales Pipeline Overview.
Some of the available sales pipeline metrics include:
•Number of Customers in Pipeline: Total number of customers currently in the sales pipeline.
•Number of Sales Won or Lost: Count of sales that have been successfully closed or lost.
•Win Percentage (% of Deals Successfully Completed): Percentage of deals that make it through the pipeline successfully.
•New Prospects This Month: Number of new prospects where the first sales contact was made this month.
•Average Time to Close (Sales Velocity): Average number of days deals stay in the pipeline before they are won.
Go to Customer Form > Conversations tab
Hover the mouse over the different menu options. If the cursor changes to a hand (
), then click to go to the subject.
Customer Conversations
Columns |
Description |
Employee & Date |
When you type in the note field the employee an date field will be populated |
Follow Up |
The date you want to follow up on this conversation |
Note |
A note about the conversation. |
With Whom |
With whom you spoke. |
About |
What did you talk about. Select topic from the dropdown. Change in Company > Extra >Table Maintenance You can set a default in the Employees form |
How |
How did the contact take place. (E.g. email, visit, telephone etc.). Change in Company > Extra >Table Maintenance |
Completed |
Select if the conversation is completed |
I.F |
Is Follow Up. Select if this is a follow up of a previous conversation |
Pipeline Position |
If this is about a sale, select the pipeline position. To change the fields go to Company > Extra > Table Maintenance > Customer Tab and select Sales Pipeline |
Time Begin |
The time will be filled in when you type in the note field. |
Time End |
Change the time |
Duration Minutes |
The time you spend on this conversation |
Pipeline Position |
Sales Process Steps: 1) Initial Contact: The salesperson makes first contact with a potential customer. 2) Qualifying the Prospect: The prospect is assessed to determine if they are a viable lead. 3) Lead Validation: The qualified lead is further validated into a sales opportunity. 4) Pipeline Progression: The lead is followed through the different stages of the sales pipeline until the sale is closed.
If the context involves a sale, ensure to select the appropriate pipeline position.
To change the fields go to Company > Extra > Table Maintenance > Customer Tab and select Sales Pipeline
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Right-click Menu |
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Create Booking |
Should you select Create booking you will be re-directed to the Smart IT Calendar/booking screen Calendar/Booking |
Create Outlook Task |
Once selected, you are re-directed to MS outlook. The contents of the conversation will be embedded in the body of the appointment/task, and you can continue to set and or edit your appointment/tasks. |
Where is it used?
Notes
You can set a default 'About' in the Employee Form
